Welcome to sorvelynford.com. We value your personal information and privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse products, place orders, or contact us.
By using this website, you acknowledge that you have read and understood the contents of this Privacy Policy. If you do not agree with the practices described herein, please discontinue your use of this website and its related services.
- Information We Collect
When you browse or use the website, we may collect certain information as required for our services, including:
Name and contact details
Billing and shipping addresses
Order information and purchase history
Inquiries and content related to customer service
Technical information generated during website visits and browsing
Necessary technical data such as IP addresses, browser types, and device information
If you contact us directly or submit information, we may also collect the details provided during such communication to process your requests.
- Order and Payment Information
When you place an order on the website, we require specific information to process the order, arrange product delivery, and provide customer service.
Payment transactions may be processed by third-party payment service providers. To ensure payment security, these providers may handle payment information in accordance with their own privacy policies and security standards.
We do not collect or store complete bank card details—such as full card numbers or CVV security codes—for unnecessary purposes. The actual handling of payment information depends on the payment method you select and the corresponding payment service provider.
- How We Use Your Information
The information we collect may be used for the following purposes:
Processing and fulfilling your orders;
Arranging product delivery;
Confirming orders and providing customer support;
Responding to your inquiries and after-sales requests;
Improving website functionality, product information, and the shopping experience;
Maintaining the proper operation and security of the website;
Preventing fraud, unauthorized activities, or other forms of misuse;
Complying with legal obligations under applicable laws.
We use personal information only to the extent reasonably necessary and will not use collected information for purposes unrelated to the original intent, unless we obtain your consent or are permitted to do so by law.
- Information Sharing
To fulfill orders and provide website services, we may share certain information with relevant service providers—such as payment processors, logistics and delivery partners, website technical service providers, and customer support service providers—to the extent necessary. These third parties may only use the relevant information to the extent necessary to provide the corresponding services and must handle the information in accordance with applicable laws and their own privacy policies.
We do not sell your personal information.
We will not arbitrarily share your personal information with unrelated third parties unless required by law, necessary to protect the legitimate rights and interests of the website and its users, required to address security issues, or necessary to fulfill services you have actively requested.
- Cookies and Similar Technologies
This website may use cookies or similar technologies to help remember user preferences, maintain website functionality, understand website usage, and improve the overall shopping experience.
Cookies help the website recognize your browser or device but are generally not used to directly identify your actual identity.
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the normal operation of some website functions.
- Information Security
We take the security of personal information seriously and implement reasonable technical and administrative measures to minimize the risk of unauthorized access, use, modification, or disclosure.
However, as absolute security cannot be guaranteed for internet transmissions or electronic storage, we cannot promise that personal information will be completely free from security risks in all circumstances.
- Information Retention
We retain relevant information for a reasonable and necessary period based on order processing, customer service, business operations, and legal requirements.
When personal information is no longer reasonably required for business or legal purposes, we will delete or anonymize it, or take other appropriate measures to handle it.
- Third-Party Websites
This website may contain links to third-party websites, payment platforms, or other external services. When you visit these third-party websites, your information is handled in accordance with the third party’s own privacy policy.
We are not responsible for the privacy policies, content, or information handling practices of third-party websites. We recommend that you review the relevant third party’s privacy policy before providing any personal information.
- Your Privacy Rights
Depending on the laws applicable in your region, you may have rights regarding the access, correction, deletion, or restriction of the processing of your personal information.
If you wish to know whether we hold your personal information, or if you wish to make a request to access, correct, or delete such information, please contact us via the official contact channels provided on the website.
We will process your request in accordance with applicable laws and the specific circumstances, and we may require necessary information to verify the requester’s identity.
- Children’s Privacy
This website is not specifically designed for or directed at children. We will not knowingly collect unnecessary personal information from children.