We want your shopping experience at sorvelynford.com to be clear and convenient. If you encounter an issue upon receipt or wish to return an item, please review the following policies first.
- Return Period
You may submit a return request within 30 days of receiving your item.
Returned items must be unused and in a condition suitable for resale. The item, along with its packaging, tags, and accessories, should remain intact as much as possible.
Return requests submitted after the specified period may not be accepted.
- Special Return Requirements for Undergarments
As undergarments are intimate apparel, we place a high priority on hygiene and product condition.
To ensure the safety of all consumers, undergarments that have been worn, used, washed, or show obvious signs of use generally cannot be accepted for return.
If you find the size or style unsuitable upon receipt, please contact us as soon as possible—provided the item meets return criteria—and avoid wearing, washing, or otherwise handling the item in a way that might affect its resaleability.
- Items Eligible for Return
Generally, returned items must meet the following conditions:
The item is unused and unworn;
The item has not been washed and is free from distinct odors;
The item is free from stains, damage, or other signs of use;
Original tags remain intact;
Packaging and accessories are as complete as possible;
The item remains in a condition suitable for resale.
Final eligibility for return will be determined based on the actual condition of the item and applicable return requirements.
- Product Quality Issues
Please contact us promptly if you receive an item with quality defects, obvious damage caused during shipping, or significant discrepancies compared to your order details.
To facilitate verification, please provide your order number and photos or other information that clearly demonstrate the issue.
If the issue is confirmed to be a quality defect or an error on our part, we will provide an appropriate solution—such as a return, refund, or other reasonable remedy—based on the specific circumstances.
- Returns for Non-Quality Reasons
If the return is due to personal choice—such as an unsuitable size, a change in style preference, or a shift in personal taste—eligibility for return is subject to the conditions outlined in this policy. For returns not caused by quality issues, shipping costs for the returned items are generally borne by the buyer, unless applicable law dictates otherwise or we have confirmed otherwise.
- How to Request a Return
If you need to return an item, please first contact us using the official contact details provided on the sorvelynford.com website.
When submitting your request, please provide the following information if possible:
Order number;
Details of the item(s) to be returned;
Reason for the return;
Necessary photos of the item or a description of the issue.
Address: 34 Old Faith Rd, Shrewsbury, MA 01545
Please ship the item back according to the provided return instructions only after receiving return arrangements or confirmation.
Items shipped back without prior confirmation may result in longer processing times.
- Return Review
Upon receiving the returned item, we will inspect its actual condition—including whether it has been used or washed, whether there is any damage, and whether it meets the return criteria specified in this policy.
If the item meets the return requirements, we will proceed with the refund.
If the returned item does not meet the return criteria, we may be unable to issue a refund and may need to contact you regarding the specific situation.
- Refund Method
Once the return review is approved, the refund will be processed via the original payment method.
Generally, we process refunds within 3–5 business days after the return review is completed. The actual time it takes for funds to appear in your account may vary depending on the payment provider, bank, or payment method used.
Please note that the completion of refund processing does not necessarily mean the funds will appear in your account immediately.
- Shipping Costs
For returns not caused by quality issues, the original shipping costs are generally non-refundable, and the buyer is usually responsible for the shipping costs incurred in returning the item.
If there is a confirmed quality issue, an incorrect item was received, or another issue caused by us occurred, we will handle the return shipping costs on a case-by-case basis.